Automate and Resolve Account & Order Management Issues

Offer customers the ability to self-service their account and order management 24/7 across channels using contact center automation.

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Tier 1 account & order management tasks you can automate

  • Account management
  • Membership management
  • Order management
  • Secure authentication
  • Reset password
  • Changes and updates
  • Account setup
  • Subscription changes
  • Renewals and rewards

Now customers can easily self-manage their account over the phone and digital channels

The business case for
automating account and order management

>90% Resolution rate without
agent escalation
  • Start saving up to 50% on your call center costs by automating repetitive and tedious tasks related to account and order management that can easily be handled by a virtual agent
  • Empower customers with self-service over the phone unlike any other experience before, with zero hold times, no IVR trees, and full end-to-end resolution
  • Leverage advanced analytics and robust reporting capabilities to continually optimize the experience and A/B test messaging and offers to reduce customer churn

Join Top Brands Revolutionizing Customer Service

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Why automate account and order management with Replicant?

1
Automate any channel

Leverage fast, accurate, and contextual conversational AI across phone, chat, and messaging

2
Fast Deployment

Get up and running in weeks, not months, with our pre-built conversational components

unprecedented call center savings
Unprecedented Savings

Customers report call center savings upwards of 50% within their first year