Automatically Authenticate Customers

Securely authenticate customers over the phone and across channels using 24/7 contact center automation.

use-cases-authentication

Tier 1 customer authentication tasks you can automate

  • Authentication
  • Verification
  • Registration
  • Data collection
  • Enrollment
  • Surveys
  • Custom integrations
  • Secure and private
  • Cross-channel authentication

Leverage contact center automation to securely authenticate customers

The business case for
automating customer authentication

>90% Resolution rate without
agent escalation
  • Save upwards of 50% on your call center costs by saving thousands of live agent minutes that can now be automated and used for calls that require empathy and ingenuity
  • Give customers the ability to self-service on their channel of choice and complete common transactions even if they require multiple authentication layers
  • Leverage conversational AI technology across channels for a seamless customer experience that is secure and HIPAA, SOC 2, PCI, and GDPR compliant

Join Top Brands Revolutionizing Customer Service

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Why automate caller authentication with Replicant?

1
Automate any channel

Leverage fast, accurate, and contextual conversational AI across phone, chat, and messaging

2
Fast Deployment

Get up and running in weeks, not months, with our pre-built conversational components

unprecedented call center savings
Unprecedented Savings

Customers report call center savings upwards of 50% within their first year