Overview 
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Integrations 
Insurance 
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Use case
Billing and payments
From billing reminders to payment collections, complete every order with automation.
Billing and payment
Automate and resolve these common requests
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Make a payment -
Request a receipt
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Collections
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Outbound reminders
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Balance inquiries
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Process a refund
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Updating billing information
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Check payment status
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Access charge description
Make a payment 
Request a receipt 
Collections 
Outbound reminders 
Balance inquiries 
Process a refund 
Updating billing information 
Check payment status 
Access charge description
Benefits
Why automate billing and payment tasks?
>90% resolution rate without escalation
Give customers the ability to self-service on their channel of choice and remove routine tasks from your agents’ workload.
Save up to 50% on call center costs
Automated billing and payments for customers’ most common requests gives thousands of minutes back to your live agents.
Improve CSAT by eliminating wait times
Customers shouldn’t have to wait on hold for 15 minutes to complete a common payment task or ask a simple billing question.
Proven to transform service
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45M+Conversations automated
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90Net promoter score
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85%Success rate
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50%Reduction in AHT
For us, the value of Replicant has gone far beyond containment - it’s about actually improving the customer experience and cost savings. It’s so much more than we could have imagined.
Rob Dunning
Operations Leader at The General
Operations Leader at The General
