Pre-Qualify & Route Customers with Automation

Seamlessly pre-qualify and route customers to the right agent without ever leaving customers on hold using 24/7 contact center automation.

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Tier 1 call routing tasks you can automate

  • Intelligent call routing
  • Custom routing
  • Smart escalation
  • Omnichannel
  • Outbound callback
  • Triggered workflows
  • Preauthentication
  • Prequalification
  • Live transcription

Leverage contact center automation technology to pre-authenticate customers before routing them to the right agent

The business case for
automating call routing with conversational AI

>90% Resolution rate without
agent escalation
  • Shave off thousands of live agent minutes by prequalifying or pre-authenticating callers using conversational AI before routing them to the appropriate agent, resulting in massive call center savings
  • Leverage state-of-the-art AI technology to accurately interpret call commands and always route customers to the right agent along with transcription notes for a smoother handoff
  • Take advantage of advanced analytics and reporting capabilities to better understand why your customers are calling you and continue to optimize the customer experience

Join Top Brands Revolutionizing Customer Service

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Why automate call routing with Replicant?

1
Automate any channel

Leverage fast, accurate, and contextual conversational AI across phone, chat, and messaging

2
Fast Deployment

Get up and running in weeks, not months, with our pre-built conversational components

unprecedented call center savings
Unprecedented Savings

Customers report call center savings upwards of 50% within their first year