Pre-Qualify & Route Customers with Automation
Seamlessly pre-qualify and route customers to the right agent without ever leaving customers on hold using 24/7 contact center automation.
Tier 1 call routing tasks you can automate
- Intelligent call routing
- Custom routing
- Smart escalation
- Omnichannel
- Outbound callback
- Triggered workflows
- Preauthentication
- Prequalification
- Live transcription
Leverage contact center automation technology to pre-authenticate customers before routing them to the right agent
The business case for
automating call routing with conversational AI
>90%
Resolution rate without
agent escalation
agent escalation
- Shave off thousands of live agent minutes by prequalifying or pre-authenticating callers using conversational AI before routing them to the appropriate agent, resulting in massive call center savings
- Leverage state-of-the-art AI technology to accurately interpret call commands and always route customers to the right agent along with transcription notes for a smoother handoff
- Take advantage of advanced analytics and reporting capabilities to better understand why your customers are calling you and continue to optimize the customer experience
Join Top Brands Revolutionizing Customer Service
Why automate call routing with Replicant?
Leverage fast, accurate, and contextual conversational AI across phone, chat, and messaging
Get up and running in weeks, not months, with our pre-built conversational components
Customers report call center savings upwards of 50% within their first year
Industries We Serve
Start automating call routing
