Fully automate and resolve tier 1 customer service issues over the phone and other channels. Your customers never wait and your live agents are always available.
reduction in costs as
compared to a BPO
wait times ever
reduction in average
increase in call
The Thinking Machine is built on beautifully crafted conversations. It listens and talks like a human so your customers can too. No more keywords or long menus required.
Automate & resolve tier 1 customer service issues without human intervention so your live agents can focus on more high-value and nuanced customer challenges.
Resolve issues in any language and dialect over whichever medium your customers prefer with seamless channel switching across voice, messaging, and other digital channels.
Get real-time, searchable insights into call transcripts with auto-tagged dispositions. Measure CSAT, AHT, resolution rates, and more with built-in analytics.
Our transparent pricing makes it easy for companies to implement and scale their contact center automation. With pre-built components and seamless integrations, you’ll be up and running in weeks.
Replicant has taken seasonality out of the equation for us. No matter how much call traffic we have - whether it's 1 call or 10,000 calls - the Thinking Machine can handle all of them at the same time.
Our goal was to have a one-stop shop where Replicant handles phone order traffic from beginning to the end, without needing to escalate the call and continue to lower the costs.
We wanted a solution that was quick, efficient, and similar to how we address our customers and answer the phones today. While we had an immediate business need right now of helping to answer calls and get cases logged, the long term potential for AI is to have it do so much more for us.
We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus.