Fully automate and resolve tier 1 customer service issues over the phone and other channels. Your customers never wait and your live agents are always available.
reduction in costs as
compared to a BPO
wait times ever
reduction in average
handle time
increase in call
center capacity
The Thinking Machine is built on beautifully crafted conversations. It listens and talks like a human so your customers can too. No more keywords or long menus required.
Automate & resolve tier 1 customer service issues without human intervention so your live agents can focus on more high-value and nuanced customer challenges.
Resolve issues in any language and dialect over whichever medium your customers prefer with seamless channel switching across voice, messaging, and other digital channels.
Infinitely scalable automation lets you serve customers 24/7 with no wait times regardless of call volumes, spikes, or staffing challenges .
Get real-time, searchable insights into call transcripts with auto-tagged dispositions. Measure CSAT, AHT, resolution rates, and more with built-in analytics.
Get started quickly with pre-built components that work out-of-the-box and scale conversational design best practices specific to any use-case or industry.
Our transparent pricing makes it easy for companies to implement and scale their contact center automation. With pre-built components and seamless integrations, you’ll be up and running in weeks.