The Leader in Contact Center Automation

Fully automate and resolve tier 1 customer service issues over the phone and other channels. Your customers never wait and your live agents are always available.

Watch for yourself

Automating Millions of Customer Service Conversations Each Month

  • DoorDash_logo_RGB
  • logo-ecsi
  • ADP-logo
  • Xenial-Logo-4
  • the general insurance logo
  • CustomerSelf-Service_HighPerformer_HighPerformer
  • CustomerSelf-Service_EasiestToDoBusinessWith_EaseOfDoingBusinessWith
  • CustomerSelf-Service_BestSupport_QualityOfSupport
  • ★★★★★
    ★★★★★
    logo-g2-crowd
  • ★★★★★
    ★★★★★
    logo-capterra
  • ★★★★★
    ★★★★★
    logo-gartner

Like having an infinite supply
of your best agents

55%

reduction in costs as
compared to a BPO

0

wait times ever

50%

reduction in average
handle time

2x

increase in call
center capacity

As natural as speaking to a human agent

The Thinking Machine is built on beautifully crafted conversations. It listens and talks like a human so your customers can too. No more keywords or long menus required.

Natural Conversations with AI

First contact resolution to free up your live agents

Automate & resolve tier 1 customer service issues without human intervention so your live agents can focus on more high-value and nuanced customer challenges.

home-img06

Every channel, any language

Resolve issues in any language and dialect over whichever medium your customers prefer with seamless channel switching across voice, messaging, and other digital channels.

Omnichannel Conversations with Replicant

Scale up or down instantly

Infinitely scalable automation lets you serve customers 24/7 with no wait times regardless of call volumes, spikes, or staffing challenges .

Always on Customer Service

Deep insights to drive operational excellence

Get real-time, searchable insights into call transcripts with auto-tagged dispositions. Measure CSAT, AHT, resolution rates, and more with built-in analytics.

connect-img03

Up and running in weeks

Get started quickly with pre-built components that work out-of-the-box and scale conversational design best practices specific to any use-case or industry.

media-img06

Flexible pricing, instant ROI

Our transparent pricing makes it easy for companies to implement and scale their contact center automation. With pre-built components and seamless integrations, you’ll be up and running in weeks.

media-img07

Customer Success Stories

Rear view of beautiful girl walking through university hallway looking back and smiling. female student going for the lecture.
Replicant has taken seasonality out of the equation for us. No matter how much call traffic we have - whether it's 1 call or 10,000 calls - the Thinking Machine can handle all of them at the same time.
Mike Bowman Director of Servicing Operations, ECSI READ THE STORY
@doordash/Instagram
Our goal was to have a one-stop shop where Replicant handles phone order traffic from beginning to the end, without needing to escalate the call and continue to lower the costs.
George McConnell, Global Operations Manager, DoorDash READ THE STORY
img03
We wanted a solution that was quick, efficient, and similar to how we address our customers and answer the phones today. While we had an immediate business need right now of helping to answer calls and get cases logged, the long term potential for AI is to have it do so much more for us.
Michael Coster Customer Service Executive, Xenial WATCH THE STORY
img01
We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus.
Connor Shepherd Founding Partner, Because READ THE STORY

Pioneering Contact Center Automation

logo-forbes
Named a top AI company to watch by Forbes. READ MORE
logo-the-information
Voted #5 most promising enterprise AI startup by The Information. READ MORE
logo-forrester
Replicant Voice delivers 110% ROI according to the Forrester Total Economic Impact™ (TEI) Report READ MORE

Enterprise-level security and compliance

LEARN MORE
security-badges-1