Replicant's ability to help us quickly triage and prioritize high-value callers while ensuring great quality of service for all callers has been a game-changer for us.
You can think of replicant as your "Agent of the month", leave it on shift and let it take as many calls needed, at any time!
At Postmates, the Replicant Bot is placing 65% of our phone orders with a success rate equivalent to humans and has reduced phone order cost by 50%.
reduction in costs as
compared to a BPO
reduction in wait time for
higher customer satisfaction
reduction in average
increase in call
Get real-time, searchable insights into call transcripts with auto-tagged dispositions and measure CSAT, AHT, and resolution rates with built in analytics.
We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus.
Our goal was to have a one-stop shop where Replicant handles phone order traffic from beginning to the end, without needing to escalate the call and continue to lower the costs.
We wanted a solution that was quick, efficient, and similar to how we address our customers and answer the phones today. While we had an immediate business need right now of helping to answer calls and get cases logged, the long term potential for AI is to have it do so much more for us.