A Customer Centric
Amazon Lex Alternative

Replicant's platform helps companies automate their contact centers with voice AI that is a superior alternative to Amazon Lex.

Unlike general purpose conversational apps, with Replicant you get an end-to-end conversational AI platform that fully resolves complex customer issues across channels and can get up and running in weeks.

It can take months or years to launch an enterprise-ready use case like scheduling or order management, with the majority of the necessary work incurred by your internal teams composed of conversational design experts, developers, and AI and ML engineers.

In contrast, our Amazon Lex alternative is a conversational AI platform that is purpose-built to autonomously handle high volume, complex customer conversations built on conversational design best practices. With our pre-built conversational components, customers are up and running in weeks, not months or years. 

Learn why innovators have made the switch to Replicant:

Replicant is Proven to Outperform

90%

call resolution rate

12

weeks to deploy enterprise use cases

8.0

Replicant CSAT equals or surpasses live agent CSAT

50%

reduction in call escalations for common calls

Replicant vs. Amazon Lex

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  • Voice AI
  • Chat and SMS
  • Multi language
  • Real time transcription
  • Custom integrations
  • Superior conversational design
  • Visual IVR
  • Accurate intent extraction vs. keyword matching
  • CSAT on-par with live agents
  • Automated continuous improvements to AI
  • >80% resolution rate
  • Advanced analytics & reporting
  • Pre-built use cases by industry

Find out how to achieve greater results with Replicant

Talk to Sales

The Replicant Difference

Autonomous Conversational AI

Get conversational AI that is purpose-built and improves autonomously in real-time. Replicant is built with conversational design best practices, designed to fully resolve customer issues, not escalate or deflect them, through automated continuous improvements to its AI models. The results are higher resolution rates and CSAT on-par or higher than live agents.

best in class conversational design

Up and Running in Weeks

General purpose AI apps like Amazon Lex are resource and time-intensive and not purpose-built for having great customer service conversations. Replicant handles the heavy lifting and ramps up with pre-built conversational components so that you don’t have to hire an army of engineers or conversation designers. With Replicant’s library of out-of-the-box conversational components, you can get started quickly on a variety of common use cases like caller authentication, account management, reservations, and more.

get started faster with replicant

Actionable Insights and Reporting

Capture insights into your call drivers and transcripts, and take action off of data. With Replicant’s pre-built dashboards, discover key trends and get real-time insights into why customers are contacting support, top performing conversation flows, and frequent escalation issues.

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Innovators Who Chose Replicant

Rob D. Principal Consultant & Strategist at leading auto insurance company
We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions.

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