Replicant Blog
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Customer Service, Digital Transformation
Call Center Customer Service Outsourcing Defined | Replicant
Call Center Outsourcing Defined As the labor shortages continue throughout the business world, call center outsourcing is a big topic...
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Customer Service, Digital Transformation
Your Checklist to Survive the Contact Center Labor Crisis
Hiring shortages, high agent turnover, and unpredictable surges in call volumes are just a few of the challenges facing contact...
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Customer Service, Digital Transformation
5 Reasons Why Contact Center Agents ❤️ Replicant
These days, there’s no shortage of reasons contact center agents might be questioning their relationship with their job. The “Great...
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Customer Service, Digital Transformation
Choosing the Best Customer Service Outsourcing in 2022 | Replicant
Choosing the Best Customer Service Outsourcing in 2022 As businesses dive deeper into 2022, many may be re-evaluating call center...
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Customer Service, Digital Transformation
5 Reasons to Break Up with Your Dated IVR
Cultures all over the world celebrate Valentine’s Day in their own unique ways. In Italy, couples cover walls in padlocks....
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Replicant
Why BPOs Are Falling Short and Can’t Solve the Contact Center Staffing Shortage
Today’s contact centers are under immense pressure from multiple angles, each with their own unique set of challenges. The most...
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