Replicant Wins #1 AI-Driven Solution at SIIA CODiE Awards
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Replicant Wins #1 AI-Driven Solution at SIIA CODiE Awards

Replicant
June 16, 2022 2 min read

Replicant Receives SIIA CODiE Award for Best Artificial Intelligence Driven Technology Solution 

This week, the Software & Information Industry Association (SIIA) chose Replicant as the Best Artificial Intelligence Driven Technology Solution of 2022 during their annual CODiE Awards, which recognize companies producing the most innovative business technology products around the world. 

On the heels of our $78M Series B round in April, this honor is another welcomed validation point in our mission to pioneer Contact Center Automation solutions for customer service leaders across every industry.

“Replicant is honored to be recognized by SIIA as the leading native artificial intelligence solution in 2022,” said Gadi Shamia, CEO and Co-founder of Replicant. “The CODiE Awards have built a strong reputation as the top peer-recognized program in the business industry and this award serves as incredible market validation for our work as innovators in Contact Center Automation.”

Replicant was founded in 2017 to help companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges with Contact Center Automation.

Since we set out our journey five years ago, the need for proven customer service innovation has never been more pressing. Wait times for customer support have skyrocketed, ongoing pandemic challenges have upended the hiring market, and agents have never been more stressed. 

Replicant’s AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7.

“Even during these tumultuous times, business application, software, service and product providers continued the industry’s long tradition of developing and marketing innovative solutions to meet business needs,” said SIIA President Jeff Joseph. “We are proud to recognize this year’s class of CODiE Award winners. They truly represent the best of the best in a highly-competitive and ever-evolving market.”

The Software & Information Industry Association (SIIA), the principal trade association for the software and digital content industries, announced the full slate of CODiE winners during an online winner announcement June 8 in the metaverse. 

Acknowledged as the premier awards program for the software and information industries for over 35 years, the SIIA CODiE Awards are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media and digital content industries. 

Replicant was honored as one of 46 winners across the 45 business technology categories, including seven leadership categories recognizing outstanding companies, individuals and teams.

The SIIA CODiE Awards are the industry’s only peer-reviewed awards program. The first-round review of all nominees is conducted by software and business technology experts with considerable industry expertise, including analysts, media, bloggers, bankers and investors. 

The scores from the expert judge review determine the finalists. SIIA members then vote on the finalist products, and the scores from both rounds are tabulated to select the winners.

Forty-three awards were given this year for products and services deployed specifically for B2B software, information and media companies, including the Best Overall Business Technology Product, awarded to the product with the highest scores of both rounds of judging.

Read the full press release here.

More information about the awards is available at: siia.net/CODiE. Details about the winners are listed here.
Learn how Contact Center Automation is transforming customer service with Replicant.