Replicant for Insurance

 

With the world’s first Thinking Machine, Replicant provides always-on support to resolve customer issues quickly and naturally over the phone using Voice AI

 

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Metrics from Replicant customers

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Minutes spent in queue

55%

cost savings, compared to highly optimized BPO

50%

Reduction in average handle time

Discover call flows insurance leaders automate with Replicant

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Claims

  • File a claim
  • Chase a claim
  • First notice of loss
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Account Management

  • Policy management
  • Payment management
  • Proof of insurance
  • Change of address
  • Policy FAQ
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Roadside Service

  • Request roadside assistance
  • Keep members informed
  • Coordinate towing dispatch with service providers
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A virtual agent customers love

Leading insurers leverage Replicant to deliver 24/7 customer service over the phone to resolve members’ most common issues like updating account information, filing or chasing a claim, or requesting roadside assistance.

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Accurate insights into every call

Disposition codes are notoriously unreliable. Replicant provides accurate insights into call reasons based on what your customers are actually saying.

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Service customers on their channel of choice

Meet your customers where they are. Use voice AI, chat, SMS, and visual IVR to help customers over the phone, text, and web.

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Fortune 500 and leading enterprises - in retail, insurance, travel, hospitality, and more - trust Replicant

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What our customers say

We are leveraging Replicant to handle common costumer phone questions first. This is enabling our costumer service team to spend time handing complex and revenue generating interactions. avatar-rob Rob D Principal Consultant & Strategist
By implementing Replicant, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, it’s provided a much more secure platform (SOC, HIPPA and PCI compliant) while mantaining comparable quality metrics as human teammates. avatar-george George M Global Operations Manager
Replicant is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations. avatar-connor Connor S Founding Partner, Head of Marketing and Ops
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Why Replicant

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