Michael Coster Business Analyst
We wanted a solution that was quick, efficient, and similar to how we address our customers and answer the phones today. While we had an immediate business need right now of helping to answer calls and get cases logged, the long term potential for AI is to have it do so much more for us.
Most consumer services require scheduling and rebooking appointments, which takes up valuable agent time. Let Replicant handle these types of Tier-1 issues instead. Now, customers can call 24/7, get automatically authenticated, and make and adjust appointments on the fly, using the fastest form of communication — their voice.
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Provide customers with self-service so they can easily make changes to existing bookings and reservations without long hold times. Increase customer retention and brand loyalty by giving customers the service they need, when they need it.
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When food delivery companies receive a spike in orders, it’s difficult to fulfill them fast enough to meet consumer demand. Replicant makes it easy by placing outbound calls to restaurants. Achieve scalable outbound ordering without relying on business process outsourcing partners. Get the best of both worlds now — scale faster while cutting back on costs.
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Gig workers keep your operations running smoothly. Use Replicant to remove their roadblocks, like showing up to receive an order that’s not ready. The Thinking Machine™ answers their calls immediately and triggers complex workflows, like reassigning a delivery to a new dispatcher or notifying a customer about a delay.
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