Service digital-first consumers
We’re living in an always-on, hyper-connected world that puts technology at our fingertips. Today, almost every consumer service begins and ends with a digital experience – one that requires forward-thinking customer service to meet the demands of growing, digital-first consumers. When customers use apps today, their options are limitless, but when something goes wrong and they need to contact customer service, they’re brought back to the days of complex IVRs and long hold times. With Replicant, companies can provide a new type of customer service that’s fast, accurate, and contextual.