REPLICANT FOR

Consumer Services

Delight customers with faster service

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See how Xenial automates Tier-1 customer service in weeks. Watch the interview

Service digital-first consumers

  • icon-calendar
    Appointment scheduling
  • icon-after-hours
    After-hours support
  • icon-outbound
    Outbound
    ordering
  • icon-credit
    Payment collections
  • icon-capture
    Information capture
  • icon-booking-management
    Booking management

Xenial automates Tier-1 customer service in weeks

WATCH INTERVIEW
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michael-coster Michael Coster Business Analyst We wanted a solution that was quick, efficient, and similar to how we address our customers and answer the phones today. While we had an immediate business need right now of helping to answer calls and get cases logged, the long term potential for AI is to have it do so much more for us.
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Simplify appointment scheduling

Most consumer services require scheduling and rebooking appointments, which takes up valuable agent time. Let Replicant handle these types of Tier-1 issues instead. Now, customers can call 24/7, get automatically authenticated, and make and adjust appointments on the fly, using the fastest form of communication — their voice.

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Manage bookings and
reservations automatically

Provide customers with self-service so they can easily make changes to existing bookings and reservations without long hold times. Increase customer retention and brand loyalty by giving customers the service they need, when they need it.

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Deliver food orders on time, even during rush hour

When food delivery companies receive a spike in orders, it’s difficult to fulfill them fast enough to meet consumer demand. Replicant makes it easy by placing outbound calls to restaurants. Achieve scalable outbound ordering without relying on business process outsourcing partners. Get the best of both worlds now — scale faster while cutting back on costs.

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Service your employees and customers faster

Gig workers keep your operations running smoothly. Use Replicant to remove their roadblocks, like showing up to receive an order that’s not ready. The Thinking Machine™ answers their calls immediately and triggers complex workflows, like reassigning a delivery to a new dispatcher or notifying a customer about a delay.

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Metrics from Replicant customers

  • 50% reduction in average handle time
  • 70% reduction in hold time for higher customer satisfaction
  • 50% reduction in call escalations for common calls
  • 2X increase in call center capacity