Delight consumers with faster service
Service digital-first consumers
Xenial automates tier-1 customer service in under a week
The Replicant approach
Simplify appointment scheduling
Manage bookings and reservations
Service employees faster
Gig economy employees help to keep your operations running smoothly and are the frontline to your consumers. When they experience issues like showing up to recieve an order that’s not ready or having their car break down on the way to their destination, you want to remove these roadblocks to help them better serve your customers. When your employees call the Thinking Machine™, their calls are answered immediately and complex issues are resolved in seconds. Replicant can also trigger complex workflows like reassigning a delivery to a new dispatcher or notifying a customer about a delay so that every customer experience is seamless.
Metrics from Replicant customers
reduction in average handle time
reduction in hold time for higher customer satisfaction
reduction in call escalations for common calls
increase in call center capacity
Customer service for every
consumer services use-case
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