Retail and e-Commerce
Grow customer relationships with personal and proactive customer service
See how Replicant helps shoppers solve their most common issues.
Service digital-first shoppers
We are entering a new era of digital transformation – one that will be driven by the digital-consumer. The digital-consumer will expect a seamless shopping experience in-store and online with personal customer service. And, as more brick-and-mortar retail moves online, customer service must adopt to provide the same level of personalization and human-touch as experienced in-store. With Replicant, you can give your shoppers the support they need – from wherever they’re interacting with your brand – in the most personal way, using voice.
The Because Market
is introducing a new way to speak to shoppers
The Replicant approach
for retail & e-Commerce
Provide every shopper with
personal and proactive service
Authenticate callers and know what they’re calling about to make every shopping experience more personal. Automatically detect satisfaction and send happy shoppers upsell offers and dissatisfied shoppers discounts via SMS to increase retention. Want to keep customers informed? Provide them with a brand ambassador to get store updates or the latest promotions based on their past purchase behaviors instantly. With Replicant, you can tailor call scripts and A/B test them to ensure that every conversation is consistent and on-brand.
Give shoppers accurate and fast responses
Streamline shoppers most common service requests
Elastically scale customer service to meet shopper demand
With more of your shoppers moving on-line, it’s more important than ever to deliver consistent customer service experiences across every channel, 24/7. Replicant lets you efficiently scale capacity with automated self-service to grow as fast as your shoppers. Now, you can deliver one-to-one customer service without compromising on quality or increasing costs with operational overhead.
Metrics from Replicant customers
reduction in average handle time
reduction in hold time for higher customer satisfaction
reduction in call escalations for common calls
increase in call center capacity
Customer service for every retail
and e-Commerce use-case
Integrate with popular e-Commerce platforms
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