AI Customer Service Solutions for Retail and e-Commerce

Service digital-first shoppers

We are entering a new era of digital transformation – one that will be driven by the digital-consumer. The digital-consumer will expect a seamless shopping experience in-store and online with personal customer service. And, as more brick-and-mortar retail moves online, customer service must adopt to provide the same level of personalization and human-touch as experienced in-store. With Replicant, you can give your shoppers the support they need – from wherever they’re interacting with your brand – in the most personal way, using voice.

Provide every shopper with personal and proactive service

Authenticate callers and know what they’re calling about to make every shopping experience more personal. Automatically detect satisfaction and send happy shoppers upsell offers and dissatisfied shoppers discounts via SMS to increase retention. Want to keep customers informed? Provide them with a brand ambassador to get store updates or the latest promotions based on their past purchase behaviors instantly. With Replicant, you can tailor call scripts and A/B test them to ensure that every conversation is consistent and on-brand.

Give shoppers accurate and fast responses

eCommerce is all about speed and efficiency. Your shoppers no longer have to wait in line or carry their bags from one store to the next – they simply search, click, and enjoy. Customer service should be the same – no hold times, immediate authentication, and quick resolutions. Give customers a number they can call to get resolutions anytime, anywhere and remove the burden from your agents by letting Replicant resolve tier-1 customer service issues 24/7.

Streamline shoppers most common service requests

Give shoppers faster resolutions to their most common service needs like delivery status updates, account updates, or return processing with interactive and intelligent voice-AI driven conversations. Make self-service easier by providing shoppers with downloadable return labels or their nearest fedex locations via SMS to reduce time to resolution while on the phone. With Replicant, customer service can be as easy as pressing a button.

Elastically scale customer service to meet shopper demand

With more of your shoppers moving on-line, it’s more important than ever to deliver consistent customer service experiences across every channel, 24/7. Replicant lets you efficiently scale capacity with automated self-service to grow as fast as your shoppers. Now, you can deliver one-to-one customer service without compromising on quality or increasing costs with operational overhead.

Metrics from Replicant customers