Intelligently route policyholders in the phone channel and resolve tier-1 customer service issues without wait times.
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Help members resolve Tier-1 requests with customer service that is as engaging as speaking to a human agent. Customers can file new claims, check their claim status, request a quote, add a beneficiary, update account information, and more. These self-service capabilities eliminate wait times, reduce AHT, and increase CSAT.
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A large insurance company in the Midwest started their voice AI journey with a single, low volume use case. After 9 months, this customer has opted to replace their entire IVR and resolve several additional use cases. Start with Intelligent Routing (Replicant’s IVR replacement) or select the highest volume call types for resolution.
Learn moreVoice AI enables insurance call centers to operate more efficiently, reduce their costs, and increase customer satisfaction. Compared to outsourcing your call center to a BPO, voice AI is 50% cheaper and provides customers with a consistent brand experience. It also eliminates hold times and manual post-call work for agents.
AI is being used in insurance to personalize sales, increase efficiency of claims processing and underwriting, generate quotes, and detect fraud. For example, insurance companies are investing in voice AI to increase customer satisfaction through 24/7 automated customer service.
With AI, insurance companies can now serve customers immediately, process claims efficiently, and automate time-consuming and laborious processes. By reducing their costs, saving time, and providing customers with convenient customer service, insurers that leverage AI are set to gain a competitive edge.
