Surge ahead of competitors with automated, convenient customer service for policyholders

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See how Replicant helps policyholders update their information and get proof of insurance. Watch the experience

Make customer service hassle-free

  • icon-outreach
    Proactive sales outreach
  • icon-customer
    Policy setup
  • icon-account
    Account and policy management
  • icon-claims
    Claims filing and status
  • icon-credit
    Payment and collections
  • icon-question
    Coverage questions

Proactively improve conversion of new policyholders

If a new customer doesn’t finish their application, Replicant can automatically give them a call or send them a text to schedule a call-back. Upsell existing policyholders by offering complimentary insurance coverage through automated outbound calls. By scaling proactive customer service, you’ll increase conversion and revenue.

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Provide easy appointment scheduling at all hours

Use AI to help policyholders schedule repairs and appointments with service providers, allowing agents to focus on higher priority calls. Customers can reach you 24/7 to get recommendations on the best service providers and make an appointment. Unlike an IVR, Replicant helps policyholders address repairs and manage their claims process all within a single call.

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Streamline policyholders most common service requests

Help customers resolve Tier-1 requests with easy-to-use automated customer service that’s like speaking to a human agent. Customers can file new claims, check their claim status, set up new policies, and more. These self-service capabilities reduce hold times, average handle time, and increase customer satisfaction to differentiate you from the competition.

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Improve operational agility with elastic capacity

Augment live agents with AI to efficiently scale your customer service capacity to meet policyholder demand. You’ll always be prepared for call spikes — no hiring or training additional agents required. Replicant’s Thinking Machine™ just needs to be trained once on your call flows and use-cases.

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Metrics from Replicant customers

  • 50% reduction in average handle time
  • 70% reduction in hold time for higher customer satisfaction
  • 50% reduction in call escalations for common calls
  • 2X increase in call center capacity

Frequently Asked Questions

How can voice AI help insurance call centers?

Voice AI enables insurance call centers to operate more efficiently, reduce their costs, and increase customer satisfaction. Compared to outsourcing your call center to a BPO, voice AI is 50% cheaper and provides customers with a consistent brand experience. It also eliminates hold times and manual post-call work for agents.

How is AI used in insurance?

AI is being used in insurance to personalize sales, increase efficiency of claims processing and underwriting, generate quotes, and detect fraud. For example, insurance companies are investing in voice AI to increase customer satisfaction through 24/7 automated customer service.

How is AI changing the insurance industry?

With AI, insurance companies can now serve customers immediately, process claims efficiently, and automate time-consuming and laborious processes. By reducing their costs, saving time, and providing customers with convenient customer service, insurers that leverage AI are set to gain a competitive edge.