NEW

Conversational AI is no longer a black box

Analyze conversation data. Discover insights. Take action. All from a single dashboard.

How it Works

With Replicant, contact center leaders get visibility into all customer support conversations. It’s an end-to-end dashboard that lets contact center managers monitor conversations, analyze insights from conversation data, and take action immediately by updating conversation scripts to create an optimal customer experience.

Want to get a deeper look?

Join our CTO and guest speaker to see how ECSI is discovering conversational insights and analytics with Replicant

December 9th at 11am PST / 2pm EST SAVE MY SPOT
avatar-mike Mike Bowman Director of Customer Support Operations
logo-ecsi
Not only has Replicant allowed us to scale our call center operations, but it’s given us insights into caller behavior at a much deeper level than we could have expected - which ultimately helped us improve the customer experience.

Understand the voice of the customer

Get unbiased insights. Listen to, search, and get access to fully transcribed customer conversations.

connect-img02

Analyze conversation insights

Discover key trends. Get real-time insights into why customers are contacting support, top performing conversation flows, and frequent escalation issues.

connect-img03

Take action immediately

Continuously improve conversations. Update conversations with point and click script editing to scale your best conversations to every customer with Conversation Builder.

connect-img04
connect-img02
connect-img03
connect-img04

Integrate Replicant with Salesforce, Zendesk, and other third-party and custom systems

CRM INTEGRATIONS
  • icon-salesforce
    Salesforce
  • icon-zendesk
    Zendesk
  • icon-servicenow
    ServiceNow
  • icon-kustomer
    Kustomer
  • shopify-1
    Shopify
CONTACT CENTER INTEGRATIONS
  • icon-talkdesk
    Talkdesk
  • icon-five9
    Five9
  • icon-genesys
    Genesys
  • icon-twilio-flex
    Twilio Flex
  • icon-amazon
    Amazon
  • icon-nice
    NICE inContact
  • icon-incontact
    inContact
  • icon-avaya
    Avaya
  • icon-ujet
    UJET