Understand the voice of the customer
Get unbiased insights. Listen to, search, and get access to fully transcribed customer conversations.
NEW
Conversational AI is no longer a black box
Analyze conversation data. Discover insights. Take action. All from a single dashboard.
How it Works
With Replicant, contact center leaders get visibility into all customer support conversations. It’s an end-to-end dashboard that lets contact center managers monitor conversations, analyze insights from conversation data, and take action immediately by updating conversation scripts to create an optimal customer experience.
Want to get a deeper look?
Watch our CTO and guest speaker to see how ECSI is discovering conversational insights and analytics with Replicant
WATCH HEREMike Bowman Director of Customer Support Operations
Not only has Replicant allowed us to scale our call center operations, but it’s given us insights into caller behavior at a much deeper level than we could have expected - which ultimately helped us improve the customer experience.
Analyze conversation insights
Discover key trends. Get real-time insights into why customers are contacting support, top performing conversation flows, and frequent escalation issues.
Take action immediately
Continuously improve conversations. Update conversations with point and click script editing to scale your best conversations to every customer with Conversation Builder.
Integrate Replicant with Salesforce, Zendesk, and other third-party and custom systems
CRM INTEGRATIONS
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Salesforce
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Zendesk
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ServiceNow
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Kustomer
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Shopify
CONTACT CENTER INTEGRATIONS
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Talkdesk
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Five9
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Genesys
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Twilio Flex
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Amazon
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NICE inContact
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inContact
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Avaya
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UJET
