NEW Analytics Guide

Conversational AI is No Longer a Black Box

Analyze conversation data. Discover insights. Take action. All from a single dashboard.

Drive data-driven customer experiences with conversational analytics

This overview provides a double-click into Replicant’s conversational analytics which allows contact center leaders to understand why their customers are contacting support, what conversation flows are performing best, and primary reasons for escalation so that they can take action immediately and continuously improve the customer experience.

Analytics capabilities featured:

  • Call volume
  • Customer satisfaction 
  • Call dispositions 
  • Top of funnel authentication
  • A/B testing
  • Reporting
  • And more

Download the overview to learn more about how Replicant turns conversation insights into action.