New Guide

The Definitive Guide to Conversational AI

Your guide to everything conversational AI – how it works, expected results, and tips to get started.

The Definitive Guide to Conversational AI 200

Become the smartest customer service leader for all things conversational AI. 

Conversational AI is reshaping the way brands communicate and engage with customers. Natural human-to-machine interactions can resolve customer issues with unprecedented success rates.

It’s powering a new way of meeting customer expectations for fast, accurate, and contextual service, while generating significant benefits for customer service including the ability to scale service up or down, increase first contact resolution rates, get insights into customer data, reduce costs, and more.

Here’s what you’ll learn:

  • What conversational AI is, how it works, and the benefits of the technology 
  • How to speak intelligently on common misconceptions about conversational AI 
  • How a contact center can get started with conversational AI and deploy quickly
  • The differences between building and buying a conversational AI solution
  • What you need to know before choosing an AI partner