Guide | Chatbots Aren't Enough | Replicant's Omnichannel Features

Until now, contact center leaders have relied on IVRs, standalone chatbots, and agent assist technology to help reduce the burden on agents.

But, these solutions are no longer enough. This guide provides a double-click into Replicant’s omnichannel features, including:

How contact center leaders can use a single conversation engine to resolve issues across voice, messaging, and other digital channels.
Why consistent customer experiences can finally be achieved with seamless channel switching.
How managers can visualize conversations across channels in a single dashboard.

Download the guide for a full overview on how Replicant is transforming Contact Center Automation.

Chatbots Aren't Enough