New Guide

Overcome the Contact Center Crisis with Conversational AI

Learn how conversational AI is helping contact center leaders overcome their biggest pandemic challenge: WFM

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Conversational AI is a new solution to modern-day challenges.

Hiring challenges. Rising customer demands. Increased costs. Today’s contact centers are stretched thin.

On top of that, 91% of consumers report they’ve had a negative customer service experience in the last six months, and blame it on staffing issues.

While customers say these frustrations can push them to abandon brands entirely, they also indicate a preference to speak with an intelligent machine rather than wait on hold.

And contact centers who adopt effective AI solutions are experiencing massive gains:

  • 61% increase in customer satisfaction
  • 68% increase in operational efficiency
  • 66% jump in agent productivity
  • 69% improvement in agent satisfaction 

Download this free guide to learn how conversational AI is giving contact centers stability across every industry.