With the use of AI becoming more common, it’s also getting more difficult to pick out the AI technology that truly works and delivers the value you’re looking for. Recognizing that “a thick layer of hype and fuzzy jargon clings to AI-enabled software,” Forbes sifted through nearly 400 companies to create their third annual AI 50. This list of private North American companies was chosen based on qualities such as their revenue, customer statistics, novel use of AI, and team diversity.
Replicant is honored to be selected as one of Forbes’ top 50 AI firms to watch in 2021, after being recognized on The Information’s list of the top 50 most promising enterprise AI startups.
Over the last year, we’ve helped multiple Fortune 500 companies use the power of voice AI to reimagine customer service and support their customers during the pandemic. Our customers have:
- Eliminated hold times
- Elastically scaled their customer service capacity with demand
- Reduced their contact center costs by 50%
- Resolved 90% of Tier-1 issues without agent involvement
- Scaled to 30,000 AI-powered calls per day within 10 weeks
“We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus. Replicant’s ‘Thinking Machine’ is the perfect solution – it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations,” said Connor Shepherd, Founding Partner and Head of Product of Because Market.
We couldn’t have gotten this far without our clients, who have shared our belief that machines are capable of having natural, complex conversations beyond what IVRs and home voice assistants offer today. Thank you to our customers for your continued partnership.
We’re just scratching the surface of what’s possible with voice AI though. We can’t wait to unveil what we’ve got in store for the rest of this year. “Every time I wait on a long hold, listening to the hold message on a loop, I am reminded why we started Replicant and how much work is still ahead of us,” said Gadi Shamia, CEO and cofounder of Replicant.
Contact us to learn more about how Replicant can help you transform your customer service with voice.